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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mel Agustin

March 13, 2026

5  out of  5
rating by Mel Agustin
"I received assistance from Solmayda. The process was easy and she was very professional. I strongly recommend Kristie Facto State Farm Insurance for any of your needs."
We responded:
"Thank you, Mel. We really appreciate your kind words and taking the time to give us 5 Stars! Thank you so much! "
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Pamela

February 19, 2026

5  out of  5
rating by Pamela
"McKenna, is a vibrant, customer service representative. She is full of recommendations, which I wanted to have some help with. I did not get a quote, as I was seeking a Broker firm for a different reason. She was very helpful! Keep shinning, & kind regards.... Pamela"
We responded:
"Thank you so much for your extraordinarily kind words- We greatly appreciate it. So glad we could help you. We'd love to be of more assistance in the future. Thanks again! "
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Rebecca Humphries

February 18, 2026

5  out of  5
rating by Rebecca Humphries
"McKenna was awesome and very friendly and knowledgeable. She took care of us right away. I am very happy that we called for a quote."
We responded:
"Thanks so much for our 5 Star Review! We really appreciate you and your kind words! Thank you! "
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Ron Hawkins

February 13, 2026

5  out of  5
rating by Ron Hawkins
"Sherry Ron Hawkins odometer reading"
We responded:
"Thank you for your kind words and great review. We really appreciate it!! "
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Todd Gross

February 12, 2026

5  out of  5
rating by Todd Gross
"Very professional, fair pricing, and excellent service!"
We responded:
"Thank you so much, Todd! We appreciate you. 😊"
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Jonathan C

February 9, 2026

5  out of  5
rating by Jonathan C
"Muy buen servicio por parte de solmayda araujo"
We responded:
"Jonathan, muchas gracias por tomarte el tiempo de dejarnos una reseña de cinco estrellas."
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katherine schober

February 4, 2026

5  out of  5
rating by katherine schober
"I highly recommend this insurance company, I could not be happier with the service they provide specially Agent Solmaida is amazing and always taking care of my insurance needs. They are quick and very trustworthy."
We responded:
"Thank you so much for your taking time to let us know. Sol always wants to provide the best service possible- she's the best. Thank you for your loyal business- so glad we could be of help."
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Cal

February 4, 2026

5  out of  5
rating by Cal
"Kristie's team is ALWAYS on the ball: Helpful, asks the right questions, look for additional discounts to save me money, have all the answers and if they don't have it right away they do the research to get it and then call me back with the correct info. Thanks Kristie and team."
We responded:
"Thank you, Cal for taking the time to let us know- we really appreciate your kind words and positive feedback. We appreciate your business and good customers such as yourself- you're willing to take the time so we can provide you with the best service. Thanks again!! "
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Donna Goodwinsemonchuk

January 3, 2026

5  out of  5
rating by Donna Goodwinsemonchuk
"I’ve been working with Cheri for many years now and she gives excellent service always!! Talk about going the extra 5 miles out of her way she goes 100 miles for me!! She is now working with Krista office and they all are so awesome too. I will follow Cheri until she decides to retire one in a million you would ever find someone like her. Thank you all so kindly for all you do for all of us!! Donna G Semonchuk"
We responded:
"Thank you so much, Donna for your kind words. We really appreciate your loyal business. Very glad you're satisfied with our customer service as we stive to do our best. Thank you again!! "
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Dominique Jackson

January 2, 2026

5  out of  5
rating by Dominique Jackson
"Solmayda is awesome.Very helpful and answered all my questions"
We responded:
"Thank you so much! We love 5 star reviews and really strive to provide great customer service. We appreciate you! "
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Kammy Bayrami

November 25, 2025

5  out of  5
rating by Kammy Bayrami
"Fast and professional"
We responded:
"Thank you so much! We appreciate you and your business! "
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JB OI12

November 21, 2025

5  out of  5
rating by JB OI12
"Great service and instant approval for car coverage."
We responded:
"Thank you so much for taking time to leave us a 5 star review! We really appreciate your business!"
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Lorita Wilson

November 7, 2025

5  out of  5
rating by Lorita Wilson
"Excellent, excellent service as always. Local office and they never forget their clients"
We responded:
"Thank you so much for your kind words and taking the time to leave us a review. We greatly appreciate it. And we appreciate your loyal business! "
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Jim Dorschel

October 1, 2025

5  out of  5
rating by Jim Dorschel
"I have been a client of Kristie's office for 20 years. I am continually impressed by their excellent service. Her team members are knowledgeable, service oriented and they always have a pleasant, helpful attitude. I have complete trust in Kristie and her team. If you have a question or concern about your insurance, give them a call."
We responded:
"Jim, thank you for your kind words and taking time to share with us. My team members are awesome and we're very happy to have loyal clients like you. We will continue to provide you with the best customer service and insurance advice as possible. Here's to another 20 years! :) "
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Kathy

June 12, 2025

5  out of  5
rating by Kathy
"I have nothing but the best things to say about Kristie Facto's State Farm office and everyone working there. Every time I called or e-mailed I was always helped quickly by the most professional, competent, and sweetest people. I feel very fortunate to have the opportunity to have my insurance here. Thank you all kindly for always helping me!!!!"
We responded:
"You are welcome! Thank you SO much for your kind words and taking the time to let us know. We have really appreciated your loyalty and are so glad that you have been very satisfied with our service. Hope to help you with all your insurance needs in the future. "
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Cynthia Cynthia

June 6, 2025

5  out of  5
rating by Cynthia Cynthia
"Always available to answer questions and help with issues!"
We responded:
"Thank you so very much. Always glad to help- We appreciate you! "
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Kahlil Bryant

May 19, 2025

5  out of  5
rating by Kahlil Bryant
"Kristie is always a great help to my family and me! I highly recommend her service as an agent!"
We responded:
"Thank you so much for your kind words- I really appreciate your & your family's loyal business. "
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Nathan Cady

May 9, 2025

5  out of  5
rating by Nathan Cady
"Makenna was great helping me transfer my auto insurance policy from CO to CA. Super smooth, quick, and answered all my questions"
We responded:
"Thank you so much Nathan, for leaving us a 5 star review. We really appreciate it and we're very glad to have you as a customer. Welcome to CA!!! "
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Jackie Guillen

March 13, 2025

5  out of  5
rating by Jackie Guillen
"I love being insured by state farm! Cheri has helped me alot with my insurance policy and is always there to answer any questions I have. THANK YOU!!!!"
We responded:
"Thank you so much for taking time to let us know- a 5 Star review means the world to us- We appreciate you!!"
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Diane Phong

March 13, 2025

5  out of  5
rating by Diane Phong
"Solmayda is great with state farm. Very professional, friendly. Called me back quick. Very helpful! Explained everything in a easy manner."
We responded:
"Thank you for your 5 Star review- we really appreciate! So glad we could help. We try very hard to offer the best possible customer service. "
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Jeff Clabaugh

March 11, 2025

5  out of  5
rating by Jeff Clabaugh
"Always great service."
We responded:
"Thank you so much! We appreciate you! "
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Clair Boyer

February 17, 2025

5  out of  5
rating by Clair Boyer
"McKenna is extremely helpful and friendly, she is trying to do everything possible to facilitate increases in our state!!"
We responded:
"Thank you! We so appreciate your loyal business. So happy we can help. "
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Maggie Espinoza

February 10, 2025

5  out of  5
rating by Maggie Espinoza
"Thank you so much for this 😊 for everything"
We responded:
"We are so glad you're satisfied with our customer service. We apricate your business and your kind words. Thank you! "
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Mike Johnson

December 21, 2024

5  out of  5
rating by Mike Johnson
"Now here's an agency on the consumers side, they will work hard for you and explain what coverages you need and maybe don't need to have a well balanced policy. Thank you Team Facto, you've earned our business!"
We responded:
"Thank you so much for your wonderful review- we really appreciate you and your business."
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Bob Moreau

October 23, 2024

5  out of  5
rating by Bob Moreau
"Over 50 years 0f outstanding service until they canceled my home owners and apartments due to fire coverage."
We responded:
"We appreciate all your loyal years of business. We are happy we could help you in this process. You know how to find us should you ever need any insurance help. Take care! "