Skip to content
Español

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lorita Wilson

Lorita Wilson

November 7, 2025

5  out of  5
rating by Lorita Wilson
"Excellent, excellent service as always. Local office and they never forget their clients"
We responded:
"Thank you so much for your kind words and taking the time to leave us a review. We greatly appreciate it. And we appreciate your loyal business! "
Profile photo of Jim Dorschel

Jim Dorschel

October 1, 2025

5  out of  5
rating by Jim Dorschel
"I have been a client of Kristie's office for 20 years. I am continually impressed by their excellent service. Her team members are knowledgeable, service oriented and they always have a pleasant, helpful attitude. I have complete trust in Kristie and her team. If you have a question or concern about your insurance, give them a call."
We responded:
"Jim, thank you for your kind words and taking time to share with us. My team members are awesome and we're very happy to have loyal clients like you. We will continue to provide you with the best customer service and insurance advice as possible. Here's to another 20 years! :) "
Profile photo of Kathy

Kathy

June 12, 2025

5  out of  5
rating by Kathy
"I have nothing but the best things to say about Kristie Facto's State Farm office and everyone working there. Every time I called or e-mailed I was always helped quickly by the most professional, competent, and sweetest people. I feel very fortunate to have the opportunity to have my insurance here. Thank you all kindly for always helping me!!!!"
We responded:
"You are welcome! Thank you SO much for your kind words and taking the time to let us know. We have really appreciated your loyalty and are so glad that you have been very satisfied with our service. Hope to help you with all your insurance needs in the future. "
Profile photo of Cynthia Cynthia

Cynthia Cynthia

June 6, 2025

5  out of  5
rating by Cynthia Cynthia
"Always available to answer questions and help with issues!"
We responded:
"Thank you so very much. Always glad to help- We appreciate you! "
Profile photo of Kahlil Bryant

Kahlil Bryant

May 19, 2025

5  out of  5
rating by Kahlil Bryant
"Kristie is always a great help to my family and me! I highly recommend her service as an agent!"
We responded:
"Thank you so much for your kind words- I really appreciate your & your family's loyal business. "
Profile photo of Nathan Cady

Nathan Cady

May 9, 2025

5  out of  5
rating by Nathan Cady
"Makenna was great helping me transfer my auto insurance policy from CO to CA. Super smooth, quick, and answered all my questions"
We responded:
"Thank you so much Nathan, for leaving us a 5 star review. We really appreciate it and we're very glad to have you as a customer. Welcome to CA!!! "
Profile photo of Jackie Guillen

Jackie Guillen

March 13, 2025

5  out of  5
rating by Jackie Guillen
"I love being insured by state farm! Cheri has helped me alot with my insurance policy and is always there to answer any questions I have. THANK YOU!!!!"
We responded:
"Thank you so much for taking time to let us know- a 5 Star review means the world to us- We appreciate you!!"
Profile photo of Diane Phong

Diane Phong

March 13, 2025

5  out of  5
rating by Diane Phong
"Solmayda is great with state farm. Very professional, friendly. Called me back quick. Very helpful! Explained everything in a easy manner."
We responded:
"Thank you for your 5 Star review- we really appreciate! So glad we could help. We try very hard to offer the best possible customer service. "
Profile photo of Jeff Clabaugh

Jeff Clabaugh

March 11, 2025

5  out of  5
rating by Jeff Clabaugh
"Always great service."
We responded:
"Thank you so much! We appreciate you! "
Profile photo of Clair Boyer

Clair Boyer

February 17, 2025

5  out of  5
rating by Clair Boyer
"McKenna is extremely helpful and friendly, she is trying to do everything possible to facilitate increases in our state!!"
We responded:
"Thank you! We so appreciate your loyal business. So happy we can help. "
Profile photo of Maggie Espinoza

Maggie Espinoza

February 10, 2025

5  out of  5
rating by Maggie Espinoza
"Thank you so much for this 😊 for everything"
We responded:
"We are so glad you're satisfied with our customer service. We apricate your business and your kind words. Thank you! "
Profile photo of Mike Johnson

Mike Johnson

December 21, 2024

5  out of  5
rating by Mike Johnson
"Now here's an agency on the consumers side, they will work hard for you and explain what coverages you need and maybe don't need to have a well balanced policy. Thank you Team Facto, you've earned our business!"
We responded:
"Thank you so much for your wonderful review- we really appreciate you and your business."
Profile photo of Bob Moreau

Bob Moreau

October 23, 2024

5  out of  5
rating by Bob Moreau
"Over 50 years 0f outstanding service until they canceled my home owners and apartments due to fire coverage."
We responded:
"We appreciate all your loyal years of business. We are happy we could help you in this process. You know how to find us should you ever need any insurance help. Take care! "
Profile photo of John Phipps

John Phipps

October 10, 2024

5  out of  5
rating by John Phipps
"McKenna was amazingly helpful and very friendly"
We responded:
"Thank you so much for letting us know- McKenna and our team try very hard to provide the best service for our customers. Thank you for your loyalty to our office and State Farm! "
Profile photo of katherine schober

katherine schober

October 2, 2024

5  out of  5
rating by katherine schober
"I highly recommend this insurance company, I could not be happier with the service they provide specially Agent Solmaida is amazing and always taking care of my insurance needs. They are quick and very trustworthy."
We responded:
"Thank you so much for your taking time to let us know. Sol always wants to provide the best service possible- she's the best. Thank you for your loyal business- so glad we could be of help."
Profile photo of Linda Young

Linda Young

October 1, 2024

5  out of  5
rating by Linda Young
"Thank you for the text reminding me I didn’t pay my insurance bill. It really helped me out."
We responded:
"I'm so glad we were helpful. Thank you for being a loyal customer and taking the time to share your satisfaction with us. We appreciate it! "
Profile photo of Cal

Cal

September 23, 2024

5  out of  5
rating by Cal
"Kristie's team is ALWAYS on the ball: Helpful, asks the right questions, look for additional discounts to save me money, have all the answers and if they don't have it right away they do the research to get it and then call me back with the correct info. Thanks Kristie and team."
We responded:
"Thank you, Cal for taking the time to let us know- we really appreciate your kind words and positive feedback. We appreciate your business and good customers such as yourself- you're willing to take the time so we can provide you with the best service. Thanks again!! "
Profile photo of Kev Hayes

Kev Hayes

September 19, 2024

5  out of  5
rating by Kev Hayes
"Excellent service: knowledgeable representatives, very personable, pro-active in trying to resolve the issue and working hard until it was fixed. Great products at good prices. Would recommend them highly and enthusiastically!"
We responded:
"Thank you so much for taking the time to let us know- we do all try our best every day. Thank you for your kind words- it means a lot to have such positive feed-back! Your continued business is greatly appreciated. Looking forward to providing you and your family excellent assistance and service always. "
Profile photo of Albert Atallah

Albert Atallah

September 9, 2024

5  out of  5
rating by Albert Atallah
"Great work and very nice agent"
We responded:
"Thank you so much for taking time to give us such positive feedback. We really appreciate your loyalty and continued business. "
Profile photo of Jyl Klos

Jyl Klos

September 4, 2024

5  out of  5
rating by Jyl Klos
"State Farm has always been there for us. Thank you so much for your help!"
We responded:
"Thank you so much for taking the time to share your positive experience with us. We greatly appreciate it and we're very glad to be of help. "
Profile photo of michael gross

michael gross

September 3, 2024

5  out of  5
rating by michael gross
"Christy, FACTO, and her State Farm team have always been amazing. When we had anxiety riddle situations happen, they were always very professional, and took care of everything. They always look out for our best interest."
We responded:
"Thank you so much for your kind words and loyalty to our office. We so appreciate awesome customers like you and your family. Thank you!"
Profile photo of Ron Hawkins

Ron Hawkins

August 14, 2024

5  out of  5
rating by Ron Hawkins
"Always very helpful with any questions I might have."
We responded:
"Thank you for your kind words and great review. We really appreciate it!! "
Profile photo of Julie Goodwin

Julie Goodwin

August 5, 2024

5  out of  5
rating by Julie Goodwin
"McKenna saved the day! We are forever grateful for her professional & conscientious attention."
We responded:
"We're so glad to hear this! I know she and Solmayda made sure everything was in order for you. Thanks for the kind words- we appreciate it!"
Profile photo of Chayne Bauer

Chayne Bauer

August 1, 2024

5  out of  5
rating by Chayne Bauer
"This State Farm office is awesome!! Great service. The ladies are wonderful! Cheri was extremely helpful when explaining my policies!"
We responded:
"Thank you so much for your kind words. We are so happy to help you- anytime!"
Profile photo of Jocelyn Gonzalez

Jocelyn Gonzalez

August 1, 2024

5  out of  5
rating by Jocelyn Gonzalez
"Hello, Sheri was a big help and made us feel welcome. She made the process very easy. And gave us all the State Farm loot."
We responded:
"So happy to help. Thank you for your kind words. We really appreciate it!"